If you continue to have trouble accessing your account after 30 minutes, more information can be found at. Also, if you are using a VPN, you may want to try turning that off to see if that resolves the issue. When you log in, make sure that there are no typos. Please wait 30 minutes before logging in again, do not attempt to log in to any of our services. If you have reset your password and are still unable to login, then the problem you've described sounds like a temporary issue. If you cannot receive our system emails it may be that your email address is inactive, please reply from the email address on the account and we can look into the issue further. If you have an old Minecraft account (you log into the game with your username), you can reset your password and migrate your account at. If you have access to your email, a Mojang account password can be reset from, be sure to check your spam folder/other folders if the email is not showing up. We also apologize for the delayed response, we are currently dealing with a large backlog. Sorry to hear about the trouble with your account. They sent this one 3 times on 3 separate tickets. If this does not assist with your issue, or if you have any further questions or concerns please let us know. If you are not able to provide a transaction ID, we will need a bank statement clearly showing the name and date of the original purchase. We recommend checking for the transaction ID for all possible email addresses you may have used on the account or at the time of purchase. For information on how to locate or recover a transaction ID, please visit. If you are unsure of your account email, then feel free to provide a list of possibilities and I can confirm which is correct.įor us to change or verify the email address on your account, we will need to verify your transaction ID (or redeemed gift code) from your original purchase. If your email is no longer accessible, you can request an email change by passing your security challenge at. If this doesn't help with your issue, please respond to let us know. Because of increased volume over the past few weeks, we're attempting to help by sending instructions for common issues. Note the " security challenge" was SET IN 2013 when I was like 10 or 11 and I can't remember what I had for breakfast.Īlso: redirects me to the login page where I can contact support if I have issues. what can I do? I want my account and don't want to be messed about anymore. Honestly, I'm starting to give up at this point. I've done all that and submitted my 4th ticket now and still get sent right back to square one! it's infuriating because the links cant help me and the websites tell me to contact support but when I do I get sent right back again. (canceled sky.com account) the game was bought is 2013 so I had to contact skrill to get my purchase id so they could rest my email for me. I've submitted around 4 tickets total but they always just come back with the same shit and aren't actually listening to me.Ĭontext: I have forgotten my password, and no longer have access to my email address connected to my account to reset it. So for the last 2 months, I've been back and forth with Mojang support with emails. (#spoiler) = neat! (/rose) = ( full list) News Builds Gameplay Maps Tutorials Redstone Command Blocks FanArt Comment Formatting Use the wiki or community support for questions that can be answered there.Explain your suggestions with a text post.Don't promote illegal or unethical practices.Don’t advertise servers or communities.Trails & Tales 1.20 FAQ | Login/Stolen Account Problems | Technical Problems On /r/Minecraft
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